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These terms and conditions govern your use of our website. Please read these terms in full before
you use this website. If you do not accept these terms and conditions, please do not use this
website. Your continued use of this website confirms your acceptance of these terms.
Website Access
1.1 It is not necessary to register with us in order to use most parts of this website. However,
particular areas of this website will only be accessible only if you have registered.
Use of Website
1.2 This website may be used for your own private purposes and in accordance with these terms and
1.3 You may print and download material from this Website provided that you do not modify or
reproduce any content without our prior written consent.
Website Uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every
day. However, occasionally technical issues may result in some downtime and accordingly we will
not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in
website downtime but we shall not be obliged to provide such notice.
Visitor Provided Material

1.6 Any material that a visitor to this Website sends or posts to this website shall be considered non-
proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such

other purpose as we deem appropriate all material provided to us, with the exception of personal
information, the use of which is covered under our Privacy Policy.
1.7 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach
of confidentiality or privacy, which may cause annoyance or inconvenience to others, which
encourages or constitutes conduct that would be deemed a criminal offence, give rise to civil
liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses,
corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to
disclose the identity or other details of any person posting material to this website in breach of
Paragraph 1.7.
Links To and From Other Websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such
a website does not mean that we endorse that website. If you visit any website via a link on this
website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below
are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless
this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise
controversial content or, content that infringes any intellectual property rights or other rights of a
third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage
suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up
to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use
the material on this website at your own discretion.
Promotional Code
1.14 Promotional codes are only redeemable on the Balloonguys website. Cannot be used in
conjunction with any other promotional activity.
1.15 Promotional codes generated by Balloonguys are only redeemable on the Balloonguys website
and are not valid on any of our partner sites.
1.16 Balloonguys reserves the right to cancel Promotional Codes at any time.
1.17 Promotional Codes for the Balloonguys website are not redeemable against existing orders
placed before the promotional code has been generated.
1.18 Promotional Codes, unless otherwise stated, are not valid for phone or email orders.
Exclusion of Liability
1.19 We do not accept liability for any loss or damage that you suffer as a result of using this
1.20 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury
caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.21 Any customisable features on and associated websites are designed to be a
representation. Balloonguys reserve the right for the creative license over its products and will
provide personalisation in the most effective way for the size, shape and layout of the chosen
product. Please note that unless otherwise specified on the balloon example, the only message that
will arrive on your balloon is that in which you have typed and provided to us. No refunds, discounts
or compensation will be available for the personalisation style differing from that shown within the
customise box or customer errors.

Delivery & Collection
1.22 Balloonguys offer a 3-5 Day delivery turn around between and 5.30 day. If your balloons
are for a special occasion we recommend having it delivered the day prior. Due to the current
circumstances, courier companies are overwhelmed and cannot 100% guarantee nominated day
delivery, therefore we recommend selecting delivery of the balloons for the day prior to account for
any delays.
Stock Restrictions
1.23 With the current climate across the globe, international suppliers are struggling to work within
the restrictions put in place. Whilst we're working to ensure your products are exactly as advertised,
there may be cases where very small amendments are made to the bunch, or the balloon, that you
receive. Changes to the style of the balloons will only be made if the Balloonguys Creative Team are
happy with the overall look and feel of the balloons and that it matches as close as possible to the
one ordered. If there are any changes that need to be made to your order which completely change
the aesthetic of the balloons ordered, our Online Sales Team will contact you with alternatives.
Cancellation & Changes To Your Order
1.24 Balloonguys will always try and be accommodating to cancellations and changes to orders
where possible. If you have any essential changes that need to be made to your order, we're able to
accommodate these requests within an hour of the order being placed. If you need to cancel your
order, we need a minimum of 5 working days prior to your order being due to make these
amendments and depending on the request there may be an additional charge.
1.25 If amendments to the delivery address are required, we require this information 2 working days
prior to the delivery date. Please email or call us with the changes - SALES@BALLOONGUYS.CO.UK If
the item has been dispatched, any changes to the delivery address will incur a 24-hour delay on
Exchanges, Refunds and Returns
1.26 We are unable to accept returns of inflated and personalised orders. Due to their nature, they
are perishable and individually created for each customer, therefore, cannot be reused or resold. If
your items are faulty this does not affect your statutory rights.
1.27 Due to the perishable nature of our products, sometimes they may arrive not looking as
intended. All of our balloons are assembled by an incredibly dedicated and passionate team who
don't allow any items to leave our studio unless they are absolutely perfect. Should your balloons
end up damaged in transit, please email us a picture of your product within 24 hours of its arrival
and we'll do all we can to rectify it.
1.28 We are unable to issue discounts or refunds if an image of the faulty item isn't provided within
24 hours of arrival.
Data Protection
1.29 We are unable to discuss orders of any nature with the recipient of the items if they are not
billable customers. For any queries regarding the order you've received, please have the billable
customer get in contact with us.
1.30 We may process your personal information for our legitimate business interests. ‘Legitimate
Interests’ means the interests of our company in conducting and managing our business to enable us

to give you the best service/products and the best and most secure experience. It can and does also
apply to processing which is in your interest too. Processing for our legitimate interests may include
processing for the purposes of (i) fraud prevention and compliance; (ii) certain direct marketing and
promotional activities; (iii) the provision and operation of referral marketing programmes; (iv)
network and information systems security; (v) data analytics; (vi) enhancing, modifying or improving
our service; (vii) identifying usage trends, or (viii) determining the effectiveness of promotional
campaigns or advertising. In connection with the above activities, we may share your personal
information with trusted suppliers who assist us in our data processing activities. Build a Balloon
does not sell customer information or data to any third party supplier. Our legitimate business
interests do not automatically override your interests - we will not use your personal data for
activities where our interests are overridden by the impact on you (unless we have your consent or
are otherwise required or permitted by law). You have the right to object to this processing if you
wish and if you wish to do so please contact SALES@BALLOONGUYS.CO.UK

Law and Jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with
these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and


1) This Booking Confirmation shall remain valid for acceptance for a period of 48 Hours and must be accepted by The Client in its


2) Any variation to the Decoration & Colour change must be stated & agreed in writing from both Parties within one month of change

3) The Client will be invoiced for the Hire & Decoration Fee plus any Other Services agreed on the Booking Confirmation. The Client shall

settle this invoice by the due date 24 Hours after agreement accepted unless otherwise agreed in writing. Notably this will secure your booking date

4) Interest may be charged on all late payments at a rate of 8% per annum above the Bank Of England base rate. Reasonable

expenses incurred in obtaining payment from The Client where any payment due is late may also be charged.

5) In the event that The Client cancels there event they will be liable to pay cancellation charges as follows £25 Fee and the following notice period.

i) Cancellation over 30 days prior to the Event Date: 25% of Total Invoice

ii) Cancellation made 29-14 days prior to the Event Date: 50% of Total Invoice

iii) Cancellation made 14-1 days prior to the Event Date: 98% of Total Invoice

iv) Cancellation made less than 24 hours prior to the Event Date: 100% of Total Invoice

6) If the venue provided by The Client is unable to accommodate the Acts(s) and the Act(s) is/are unable to perform for this reason

The Client will be liable for cancellation charges as outlined above.

7) The Client shall provide a suitable area for Display to be set up and ensure there is an adequate power supply which meets

industry standards if electrical equipment is to be used as part of the Decoration

8) Where any time of access to a venue is agreed and cannot be fulfilled by the client for any reason we will not be held responsible for this. Start & Finish time will be


9) The Client agrees that if any staff member is threatened, abused verbally or physically by anyone present at the event the staff member will not continue. All fees will

remain payable by the client

10) Any Damaged caused to any hired equipment will be charged accordingly

11) The Client is responsible for obtaining any work permits or other approvals for agreed display(s) prior to the commencement of an event.

12) Any changes to the Hire & Decoration schedule will be subject to these Terms and Conditions.

13) If changes are required to the display schedule on the day of the event these changes should be discussed with the stylist & additional monies will be charged


where possible, otherwise agreement should be reached between the Client and the decorator.

14) In the event that any Hire or decoration is unable to be complete to a delay in the start of the Event styling time frame, where such

delay is no fault of the stylist, the Client shall remain liable to pay the full Fee due.

15) Should the Hire & Decoration be required by the Client to extend the length of the event a further fee may be charged as agreed at the time normal 20% of the invoice

between the parties.

16) BG Styling is not obligated to finish any display that has started late due to the Clients actions or to extend the length of any


18) The Supplier is a registered company with HMRC and Companies House and is responsible for the payment of their NI and declaration of income from all fees paid

hereunder by the Client.

The Supplier

19 )The Supplier shall deliver, install and collect the equipment at the times agreed. If the Client requires the Supplier to extend its hire time, the Supplier may agree to in its

entire discretion subject to agreeing an additional fee for any extra work. The Client shall not be entitled to any refund if the Supplier is instructed to stop installation or is

prevented from setting up its equipment within the times stated overleaf for whatever reason or if the Supplier considers set up would be dangerous either to themselves or

anyone else. It is the responsibility of the Client to inform the Supplier of the required set up time. The Supplier shall not be obliged to start earlier than the estimated start

time given overleaf.

20) The Supplier can give no guarantee to attend the Venue Address at the time stated in the Booking Agreement due to any circumstances that are out of the Supplier's

control, e.g. adverse weather conditions, staff illness heavy traffic, road closure etc. Best attempts will always be made by the Supplier

21) The Client shall comply with all statutory and local laws and take all reasonable steps to protect the Supplier’s equipment from the guests at the venue and shall

indemnify the Supplier for any costs, fees or liabilities incurred in connection with any breach thereof. Any damage to any equipment hired, by the Client or its guests, will be

notified to the Client as soon as possible after collection by the Supplier and the Client shall be liable for any repairs or replacements needed up to the amount of £600.

22) These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby

submit to the exclusive jurisdiction of the English courts

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